Refund policy

Last updated: July 24, 2026

Every product sold at jaypads.com is a digital download. No physical item will be shipped. Because of the nature of digital content, this policy differs from a standard return policy for physical goods.

Instant delivery

Your files are delivered immediately after payment is confirmed: a download link appears on the order confirmation page and is also sent to the email address used at checkout. If it does not arrive within a few minutes, please check your spam folder or contact us.

Refunds on digital products

Because digital files cannot be "returned", all sales are generally final once the files have been downloaded or accessed. We will, however, gladly issue a replacement or a full refund if:

a file is corrupted, incomplete, or materially different from the product description, and we cannot provide a working replacement;
you were charged more than once for the same product (duplicate purchase); or
you never received access to your files and we are unable to restore it.

To request a refund or replacement, email contato@jaypads.com within 30 days of purchase with your order number and a short description of the issue. We usually reply within 1–2 business days. Approved refunds are issued to the original payment method; your bank may take a few additional days to post the credit.

Change of mind before downloading

Ordered the wrong poster, or changed your mind before downloading the files? Contact us — in most cases we can swap the product or refund you.

EU and UK customers — right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right of withdrawal for online purchases. For digital content not supplied on a tangible medium, this right is lost once performance has begun with your prior express consent and acknowledgement. By completing your purchase, you expressly consent to the immediate delivery of the digital content and acknowledge that you lose your right of withdrawal once the download or access begins.

Your statutory rights

Nothing in this policy limits any non-waivable rights or remedies you may have under the mandatory consumer-protection laws of your country of residence.